Courier issues

We have encountered a severe issue with our courier company!!!
We were using PACKLINK who are an ebay shipping company.

We chose this company as it integrated with our website and ebay all in one which meant we could offer a tracking service and faster shipping in one place. 

Now things have gone horribly wrong!

We have had 15 parcels delayed or missing out of 98! (just this month)
This is extremely unacceptable and has so far cost us over £500 in lost goods plus postage of each item.

We are contacting those affected and have changed our courier due to the sheer lack of professionalism and stress this has caused myself and family.

We would ask kindly to bear with me while i try to resolve this issue.

I have been told by hermes your parcels are in the system and will arrive but packlink systems are not working as they should, this means we have no way of tracking them and could have a big delay or may never arrive.

Currently there are over 40’000 packlink parcels in backlog according to hermes customer service as of today 27/08/19.

As i work alone and things have gone crazy busy keeping on top of orders and trying to resolve a massive problem like this means i’m working until past midnight most evenings.

I can only apologise for the shambles of this HUGE company in which i placed my faith, trust and money.

Sadly not one of the companies involved wish to help resolve this issue.

HERMES – Will not talk to me about these as they were ordered through packlink.

Packlink – is live chat only or support ticket they have not responded to any of my tickets and disconnect from live chat as soon as i ask for a claim form!

Paypal – Cannot help as money was for a service provided not an item.

So as it stands i have to cover the losses even though your parcels were insured. 

Please understand this is not an excuse you can clearly see from your tracking info i have fulfilled my side and shipped but that’s where it’s fell apart. 

I will be in touch with those affected very shortly.

Many thanks
Paul.

Special offer.

Special offer!

Replacement plastics AND A-frame decals for your A-frame and only £12 while sticks last.

Just add your group details, select decal fitment and off you go smart and clean new a-frame ready to go.

Trial of Next day delivery.

We have added an extra option for uk postage.
Next Day delivery is now available if required.
Collections are 7.00am each day mon-fri (orders placed friday will be collected saturday but will not be delivered until monday.

This does not mean your order will be completed and delivered the next day it just means when we ship your order it will arrive to you the next day once shipped. 

If you are ordering non custom cut orders say card wallets or a-frame plastics these will be shipped the following day 7.00am for next day delivery.

New Correx stands

We have sourced some correx stands and made them available on site under the extras and tools section.

Limited qty for now but more to follow if they are popular.

Adhesive wallets now ready to ship

We have 6000 adhesive card pockets ready to ship. 

Adhesive card wallets are on the way!

These are now ordered and are in production for us.
Informed that these will arrive in approx 10-14 days so we expect them in around another 7 days or so.

Keep you eyes on twitter and instagram for the arrival 😉

If you would like us to stock something to help you which you think other consultants will find useful, please let us know and we will try our best to get a good price and a better deal for you.